Privacy Policy
This Privacy Policy explains how [Legal entity name] ("MANTRICHE", "we", "us") collects, uses, shares and protects your personal data when you visit [www.mantriche.com] or buy from us. We are the Data Fiduciary in respect of the personal data described below.
1. What we collect
Informationyou give us:
• Name, email address and phone number
• Billing and shipping address
• Order history and communication with our support team
• Any content you submit, such as reviews or contact form messages
Information collected automatically:
• IP address, browser type, device type and operating system
• Pages viewed, time spent and referring URL
• Cookies and similar technologies (see section 6)
Payment information:
We do not collect or store your card number, CVV, UPI PIN or net banking credentials. Payments are processed directly by our payment gateway partner ([Razorpay / PayU / Cashfree]), which handles that data under its own privacy policy and PCI-DSS obligations. We receive only a transaction reference and status.
2. Why we process your data
We process personal data for the following purposes, and only for these purposes:
• To process, fulfil and deliver your order
• To send order confirmations, shipping updates and delivery notifications
• To respond to your questions, complaints and return requests
• To process refunds and manage cancellations
• To improve our products, website and customer experience
• To send marketing communications, where you have consented
• To detect and prevent fraud, and to comply with legal and tax obligations
3. Consent and its withdrawal
Where we rely on your consent — principally for marketing communications and non-essential cookies — that consent is sought separately, in clear language, and is never bundled into your purchase. You may withdraw consent at any time, and withdrawal is as easy as giving it. Use the unsubscribe link in any marketing email, adjust your cookie preferences, or write to [privacy@mantriche.com].
Withdrawing marketing consent will not affect our ability to send you transactional messages about an order you have placed, or the lawfulness of processing carried out before withdrawal.
4. Who we share it with
We do not sell your personal data. We share it only with service providers who need it to deliver what you have asked for, under contractual obligations to process it only on our instructions:
• Shopify - our e-commerce platform, which hosts the store and stores order data
• Shiprocket and its courier partners - to deliver your order. They receive your name, address and phone number.
• Razorpay / PayU / Cashfree - to process payments
• Email and messaging providers - to send order and marketing communications
• Analytics providers - to understand website usage
We may also disclose personal data where required by law, court order or a lawful request from a government authority, or to establish, exercise or defend a legal claim.
5. Where your data is stored
Some of our service providers process data on servers located outside India. Where personal data is transferred outside India, we do so in accordance with applicable Indian law and require appropriate safeguards from the recipient.
6. Cookies
We use cookies to keep your cart working, remember your preferences, and understand how the site is used. Essential cookies are necessary for the Website to function. Analytics and marketing cookies are used only with your consent, which you can give or withdraw through the cookie banner or your browser settings. Blocking essential cookies may prevent checkout from working.
7. How long we keep it
We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Order and invoice records are retained for 8 years to meet tax and accounting obligations. Marketing contact data is retained until you withdraw consent. Where you close your account or withdraw consent and we have no other lawful basis or legal obligation to retain your data, we erase it.
8. Security
We use reasonable technical and organisational safeguards to protect personal data, including HTTPS encryption across the Website, access controls, and reliance on established platforms and gateways that maintain their own security certifications. No method of transmission over the internet is completely secure, but we take our obligations seriously and will notify you and the Data
Protection Board of India of any personal data breach as required under applicable law.
9. Your rights
Subject to applicable law, you have the right to:
• Access a summary of the personal data we hold about you and how it is processed
• Correct or update inaccurate or incomplete data
• Request erasure of your data where we no longer need it and no legal obligation requires us to keep it
• Withdraw consent at any time
• Nominate another individual to exercise your rights in the event of your death or incapacity
• Raise a grievance with us, and escalate to the Data Protection Board of India if unresolved
To exercise any of these rights, write to hello@mantriche.com from your registered email address. We will respond within 30 days. We may ask you to verify your identity before acting on a request.
10. Children
Our products and Website are intended for adults. We do not knowingly collect personal data from anyone under 18. If we learn that we have done so, we will erase it. We do not undertake tracking, behavioural monitoring or targeted advertising directed at children.
11. Grievance Officer
If you have a concern about how we handle your personal data, contact our Grievance Officer:
• Name: Vaibhav Saxena
• Email: hello@mantriche.com
• Address: Aryash Consumers Pvt. Ltd.
Amanora Mall 2nd Floor, West Block, Amanora Park Town, 411028, Pune Maharashtra, India.
We acknowledge grievances within 48 hours and aim to resolve them within one month. If you remain dissatisfied, you may approach the Data Protection Board of India.
12. Changes to this policy
We may update this policy. The revised version will appear on this page with a new "Last updated" date. Where changes are significant, we will notify you by email or a prominent notice on the Website.